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Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed by Google Play or Apple App Store. Open your device's store settings to manage or cancel your subscription.

How do I request a refund?

Refunds are handled by the app store where you purchased your subscription. Visit Google Play or Apple support to request a refund.

My music files aren't showing up

iMixd only lists songs you add to it. Open the Music tab, tap Add Music, and choose Browse Device Music, Import Files, or Import Folder (Import Folder is a Pro feature). If Browse Device Music finds nothing, allow access: on Android 13 or later, go to Settings → Apps → iMixd → Permissions → Music and audio. On iOS, allow access to your Music library when asked.

Music stops when the app is in the background

On Android, make sure battery optimization is disabled for iMixd. Go to Settings → Apps → iMixd → Battery → Unrestricted. On iOS, background audio should work automatically.

How do I unlock Pro features?

iMixd offers optional Pro subscriptions (monthly or yearly) through Google Play or the Apple App Store. Open iMixd → Settings → Account & Services → Upgrade to Pro. Manage or cancel your subscription in your device's app store settings.

How do I delete my data?

iMixd keeps its data on your device. Uninstalling iMixd deletes all of it; on Android you can also clear the app's storage in your phone's Settings → Apps → iMixd. Inside the app, Music → Clear empties your library and queue, and Settings → Reset All Settings restores the default settings. Neither of those deletes everything the app stores. If you turned on crash reports, see the Privacy Policy for what is sent and how long it is kept.