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Have a question, found a bug, or need help with your subscription? Send us an email and we'll get back to you as soon as possible.
support@daraxis.comFrequently Asked Questions
How do I cancel my subscription?
Subscriptions are managed by Google Play or Apple App Store. Open your device's store settings to manage or cancel your subscription.
How do I request a refund?
Refunds are handled by the app store where you purchased your subscription. Visit Google Play or Apple support to request a refund.
My music files aren't showing up
Make sure you've granted iMixd permission to access your audio files. On Android 13+, go to Settings → Apps → iMixd → Permissions → Media. On iOS, allow access to your Music library when prompted.
Music stops when the app is in the background
On Android, make sure battery optimization is disabled for iMixd. Go to Settings → Apps → iMixd → Battery → Unrestricted. On iOS, background audio should work automatically.
How do I activate a license key?
Open iMixd → Settings → Activate License Key. Enter the key you received and tap Activate. If you have trouble, email us with your key and we'll help.
How do I delete my data?
All data is stored locally on your device. Go to Settings → Reset to Defaults to clear all app data. Uninstalling the app also removes all data.